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Leading and Engaging a Hybrid Workforce

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Learn strategies to lead effectively in the new hybrid work environment that will drive performance and accountability to create trust and optimal outcomes for both employees’ and the organization’s success.

In recent years we have seen a shift in remote work and while there may be a perceived negative impact, studies show that there can be increased productivity while working more virtually!Ìý This session will help leaders and teams understand what needs to shift in how we work to drive effective communications, productivity, accountability and engagement in a hybrid environment.Ìý In this highly dynamic work culture, we must find new ways to enhance the experience for ourselves, our teams and our clients and stakeholders to engage teams to drive organizational outcomes for mutual success.Ìý

Key Learning Outcomes

  • The challenges and opportunities of our current environment
  • Seeing what our unique future may bring
  • Understanding change and resilience to optimize teams in our new environment understanding the fundamentals of employee engagement and communicating virtually
  • Delegating with clarity and creating buy-in
  • Techniques for virtually driving performance and accountability to create trust and optimal outcomes for both employees’ and the organization’s success

Continuing Education Contact Hours: 7

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Accreditations

This course qualifies for Professional Development Units (PDUs) as defined by the Project Management Institute (PMI).

Each course has a specific qualifying factor for PDUs. See the table below for a specific PDU breakdown for this Gardiner Center program.

To learn more about PDUs and how to apply these credits to your active credential please seeÌý.

Talent Triangle Allocations

Qualifying PDU Hours

Ways of Working

Ìý0

Power Skills

 Ìý0

Business Acumen

 Ìý6.0

TOTAL

 Ìý6.0

Instructor(s)

Heather Peters (she/her)

Heather Peters is a Senior Associate with KBRS and Principal with Impact Coaching and Consulting.Ìý An insightful leadership and team coach, solutions-driven human resources consultant and strategist, and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.

As a seasoned Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries, coupled with over a decade consulting and coaching hundreds of clients in the public, private and non-profit sectors. Heather's hands-on business and organizational experience help her connect with her clients and create long standing relationships based on trust and exceptional service.Ìý Heather works mainly in the areas of Leadership and Team Effectiveness, Strategic HR, Performance Development, Organizational Development, Review and Design, Diversity, Equity, Inclusion and Belonging, Employee Engagement and Team Culture, Compensation and Policy, Leadership and Team Coaching and Development, Succession Planning, Change Leadership and Career Transition.

Heather is passionate about learning and has completed her Master of Employment Relations (MER) from ÌÇÐÄÊÓƵ University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Professional Certified Coach (PCC) with the International Coach Federation (ICF), is an Advanced Certified HR Professional with IPMA (IPMA-ACP) and has completed a Certificate in Equity, Diversity & Inclusion from the University of British Columbia. This commitment to life-long learning, coupled with ‘in the trenches’ experience, allows her to translate academic theory into relevant, innovative and impact driven solutions for her clients and students.


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