Learn how to work with the differences in attitudes and behaviours, and develop them into organizational strengths.

This courseÌýexplores the impact of having four generations of employees working together. Despite differences in terms of the age of employees across these generations, research has failed to find substantial evidence to support significant differences. ÌýHowever, we do know there is muchÌýconversationÌýand conflict that can result from perceived differences between different generations of employees. ÌýAs with any perceived difference within a workforce we are left to grapple with how to resolve conflicts that might result from these perceptions and attitudes towards varying generations of employees. This session will exploreÌýthese perceptions and highlight strategies that can be used to challenge misperceptions and to work moreÌýeffectivelyÌýas a team. The course uses case scenarios and other exercises which provide an opportunity for participants to interact with peers to explore leadership strategies and enhance competencies in managing multi-generations.

Key Learning OutcomesÌý

• The attitudes, values and expectations of the different generationsÌý
• What motivates each generation
• How various leadership styles work to motivate and engage
• How to create an environment that is accepting and respectful of generational differences
• Building on the strengths that different perspectives bring to your organization
• The critical steps in leading a multigenerational organization to success

Course Endorsements & Partnerships

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.

When applying to sit for either the exam for Communications Management Professional (CMP)(R) or Strategic Communication Management Professional (SCMP)(R) or to apply for recertification, Gardiner Centre courses can be an integral part of your application package.

To learn more about this global standard certification, visit:Ìý. To inquire about sitting for a certification exam, contact the local IABC NL chapter atÌýiabcnl@gmail.com, or visit:Ìý.

Continuing Education Contact Hours: 7Ìý

Instructor(s)

Heather Peters (she/her)

Heather Peters is a Senior Associate with KBRS and Principal with Impact Coaching and Consulting.Ìý An insightful leadership and team coach, solutions-driven human resources consultant and strategist, and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.

As a seasoned Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries, coupled with over a decade consulting and coaching hundreds of clients in the public, private and non-profit sectors. Heather's hands-on business and organizational experience help her connect with her clients and create long standing relationships based on trust and exceptional service.Ìý Heather works mainly in the areas of Leadership and Team Effectiveness, Strategic HR, Performance Development, Organizational Development, Review and Design, Diversity, Equity, Inclusion and Belonging, Employee Engagement and Team Culture, Compensation and Policy, Leadership and Team Coaching and Development, Succession Planning, Change Leadership and Career Transition.

Heather is passionate about learning and has completed her Master of Employment Relations (MER) from ÌÇÐÄÊÓƵ University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Professional Certified Coach (PCC) with the International Coach Federation (ICF), is an Advanced Certified HR Professional with IPMA (IPMA-ACP) and has completed a Certificate in Equity, Diversity & Inclusion from the University of British Columbia. This commitment to life-long learning, coupled with ‘in the trenches’ experience, allows her to translate academic theory into relevant, innovative and impact driven solutions for her clients and students.